Refund & Cancellation Policy

1. General Policy

This Refund and Cancellation Policy applies to all online transactions made through the official website of Shri Mahalakshmi Temple, Mumbai (mahalakshmi-temple.com), including donations, pooja bookings, and other services.

Donations made to the Shri Mahalakshmi Temple Trust are generally non-refundable, as they are voluntary contributions made to a religious institution. Once a donation is successfully processed, it is considered a completed act of devotion and generosity. However, we understand that exceptional circumstances may arise, and we have outlined provisions for such cases below.

2. Exceptions for Refund

Refunds may be considered in the following exceptional circumstances:

• Duplicate Payment: If the same amount has been charged twice for a single transaction due to a system or payment gateway error, the duplicate charge will be refunded upon verification.
• Technical Error: If the payment amount has been deducted from your account but the transaction was not confirmed or recorded in our system due to a technical glitch, you are eligible for a full refund.
• Unauthorized Transaction: If a transaction was made without your authorization or consent (e.g., fraudulent use of your payment credentials), we will investigate and process a refund if the claim is verified.
• Incorrect Amount Charged: If an amount different from what you intended to pay was charged due to a website error or payment gateway malfunction, the excess amount or the full amount (as applicable) will be refunded.

3. Refund Process

To request a refund, please follow the steps outlined below:

3.1 Initiate a Refund Request

Contact the temple office within 7 days of the transaction date. Refund requests made after 7 days may not be entertained unless exceptional circumstances are demonstrated.

3.2 Provide Required Information

When submitting a refund request, please provide the following details for verification:

• Transaction ID / Order Reference Number
• Full name of the donor (as used during the transaction)
• Email address used at the time of payment
• Amount paid
• Date of the transaction
• Reason for requesting the refund

3.3 Investigation Period

Upon receiving your refund request with all required details, the temple administration will investigate the matter. The investigation will be completed within 3-5 business days. You may be contacted for additional information or documentation during this period.

3.4 Refund Approval & Processing

If your refund request is approved after investigation, the refund will be processed within 5-7 business days from the date of approval. You will receive a confirmation email once the refund has been initiated.

4. Refund Method

All approved refunds will be credited back to the original payment method used at the time of the transaction. Refunds are processed through Razorpay, our payment gateway partner. Please note:

• Refunds to credit/debit cards may take 5-7 business days to reflect in your account, depending on your bank's processing time.
• Refunds to UPI accounts are typically processed within 2-3 business days.
• Refunds to net banking accounts may take 5-10 business days.
• The temple trust is not responsible for any delays caused by your bank or payment provider in processing the refund to your account.

5. Non-Refundable Items

The following transactions are strictly non-refundable under any circumstances:

• Completed Pooja Services: If the pooja or seva has already been performed by the temple priests on your behalf, no refund will be issued, as the service has been fully rendered.
• Prasad Already Dispatched: If the prasad (sacred offering) has already been shipped or dispatched to the address provided by you, no refund will be issued. Any issues with prasad delivery should be reported to the temple office for resolution.
• Festival Sponsorships: Contributions made towards sponsoring temple festivals, special events, or religious ceremonies are non-refundable, as these funds are allocated and utilized for the specific purpose of conducting the event.

6. Cancellation of Online Pooja Booking

If you have booked a pooja or seva service through our website and wish to cancel, the following cancellation policy applies:

6.1 Cancellation Before the Service

If you cancel your pooja booking before the scheduled date and time of the service, and the pooja has not yet been performed, you are eligible for a full refund minus the payment processing fee charged by the payment gateway. The processing fee is non-recoverable and will be deducted from the refund amount.

6.2 Cancellation After the Service

If the pooja or seva has already been performed as per the scheduled date and time, the booking is non-refundable. Since the service has been rendered by the temple priests, no cancellation or refund is possible after the completion of the service.

7. Disputes & Chargebacks

If you have a dispute regarding a transaction, we encourage you to contact the temple office directly before initiating a chargeback with your bank or payment provider. Our team will work with you to resolve the issue promptly and amicably. Unwarranted chargebacks may result in the suspension of your ability to make future transactions on our website.

8. Contact for Refunds

For all refund-related inquiries, requests, or concerns, please contact us at:

• Shri Mahalakshmi Temple Trust
• Bhulabhai Desai Road, Breach Candy
• Mumbai - 400026, Maharashtra, India
• Phone: 022-2351 3831 / 022-2351 4732

You may also reach us through the Contact Us page on this website. Please include "Refund Request" in the subject line for faster processing.